Frequently Asked Questions

Why don't you have all your products online?

We carry over 100,000 products from many different brands.  Adding our inventory to the website is no small task.  Please check back frequently to see what’s new.  We continue to add new products every day.  If you are looking for something in particular, please call the store at 1-800-548-7270 and a salesperson will help you.

*Even though we may have your items in store and can ship them to you, FREE SHIPPING will not apply to products that are not online.  Vaccines, hazardous, heavy, or oversized items will have an additional shipping fee.

Can I charge my order to my Western Ranch Store Account?

No, In order to use your Western Ranch Store Account you must call in your order or purchase in-store.

Can I pay with PayPal?

Currently, we do not accept PayPal as an option for purchases.

Why am I being charged extra shipping?

Heavy/Oversized items have an added shipping fee that will be added to your cart.  Some Vaccines require refrigeration and will have a fee when added to your cart.  Hazardous Items have an added fee and can only be shipped Ground.  For more information on Shipping see our Terms and Conditions Page.

Can I return items or damaged products?

Yes, please see our Terms and Condition Page for more information.

Does WesternRanchSupply.com ship to countries outside of the contiguous U.S.?

At this time, WesternRanchSupply.com can only ship to addresses within the contiguous United States.  However, if you would like to place an order to be shipped to Canada, please contact one of our salespeople at 1-800-548-7270.  They would be happy to place an order to be shipped to you.  You will be charged actual shipping cost since Free Shipping does not apply to your order.

Questions about In Store Pick Up?

All products listed In Stock online are in stock at our 7305 Entryway Drive Billings, MT location.  All orders are ran through this location.

To see if your items are in stock at our Great Falls, MT location, please contact our salespeople at 1-800-548-7270.

If your items are not in stock, we have a truck that goes to Great Falls once a week and can deliver your items to the Great Falls location for you to pick up there.