Free Shipping on orders over $150. Excluding Vaccines, Hazardous, Heavy and Store-Pickup Items.

Return Policy

Please refer to the following sheet for returns/exchanges. Call us today at 406-252-6692 with any questions you may have. We are happy to help!

Return Policy:

Items must be returned within 30 days of your order date when purchases online (including item shipped to a store) or 30 days if purchased in store.  The items should be in original condition including hangtags and original packaging when possible, to receive a refund or exchange. Additional restrictions may apply. 

To start a mail in return or exchange, download the form below and follow the directions. Make a free return or exchange at any Western Ranch Supply location today!

Please download and fill out this form below. Thank you!

*No refunds for gift cards purchased online or in-store.*

*Customer pays shipping charges for returns.*

Shipping Policies

Western Ranch Supply is not responsible for lost, stolen, or damaged products if customer opts out of Route package protection. It is highly recommended to use Route package protection for instant claim resolution. 

If you experienced an issue with your order, please file a claim with Route’s team here.

 

*Western Ranch Supply is not responsible for delayed packages in delivery. This can be due to weather and other factors outside of our control. Please contact shipping services.

We are willing to help, but please contact shipping services first or Route package protection first.

Exclusions

Coupon codes and shipping promotions are not valid on all products. Listed below are the different coupons and promotions and what is excluded under them.

  • All Equipment
  • Fly and Insect Tags
  • Livestock Identification Tags
  • Ropes
  • Vaccines
  • Items Already on Sale

No free shipping on

  • Vaccines
  • Hazardous Items
  • Heavy Items
  • In-Store Pickup Items

Route Package Protection

Western Ranch Supply has partnered with Route to offer package protection against theft, damage, and lost packages. Route offers instant claim resolution.

Western Ranch Supply is not responsible for lost, stolen, or damaged products if customer opts out of Route Package Protection.

Route FAQ’s

Once your order has been fullfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app to visually track your package too.

If your Route-protected package end up lost, stolen, or damaged, Route’s expert team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim?  File here

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 
  • Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route’s Protect product legal and compliant for brands to offer as shipping insurance to their customers.

black angus calf with a white ear tag
black angus calves with sun in the mountains

Join the Herd

Receive $20 off your first purchase of $100 when you sign up for our emails.

One time use only. Online only. Some exclusions apply. (*Code will be emailed to you*)